Small print.
Wide open.

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RP PayPal

Customer since 2025

Scaling Al for over 12K employees

Results

12,000+

Claude Enterprise monthly
active users

Average time saved per sales
team member per week

45 min

Background

PayPal operates one of the world’s largest digital payments
networks, trusted by hundreds of millions of consumers and
merchants. As a globally regulated financial institution, it
builds and ships technology that meets a heightened,
complex set of compliance requirements.

Impact

Claude and other tools now enable how many of PayPal’s
employees work and the intelligence it delivers to its
customers. More than 12,000 PayPal employees now use
Claude across product, technology, and sales. Claude Code
is among the most-used AI tools on its technology team.

Teams from PayPal’s product organization can now self-
serve their product analysis and dashboard creation
through Claude. Its product team built a custom MCP server
for data queries and retrieval, reducing reliance on
engineering and data analysts.

Merchant underwriting, compliance review, and deal cycles
are enhanced with Claude, increasing review efficiency and
consolidating data that were previously spread across
multiple siloed tools. Reviews that once took hours now take
a fraction of the time. Since August 2025, PayPal's sales
team has used a custom-built plugin specifically for pipeline
management and account risk review, saving an average of
45 minutes per user per week.

“In 2025, we gave our employees
access to the leading AI tools and
let the results speak for themselves.
What tells me Claude has become
a trusted collaborator at PayPal
is that our people now turn to it
as an everyday thought and
execution partner.”

Anshu Bhardwaj, Chief Al Transformation
& Simplification Officer at PayPal

Account management teams use AMOS (an Account
Management Operating System), an AI-powered analytics
platform built on Claude, to get portfolio insights, merchant
health diagnostics, and pipeline intelligence in minutes
instead of days. This Al-powered analytics platform
replaces manual dashboarding with conversational access
to live data. AMOS has cut report prep time to 5-10 minutes
and surfaces weekly merchant growth signals, some of
which were previously undetected. This frees up account
managers to spend more time with merchants.

In addition, PayPal is a partner on Anthropic’s AI Fluency
for Small Business course, which helps small business staff
—whether in customer interactions, back-office
management, supply chain operations, or leadership—build
practical collaboration skills.