Small print.
Wide open.

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SHY BIRD

Turning insight into action for
a neighborhood restaurant

Shy Bird is an all-day rotisserie and café founded by
restaurateurs Andrew Holden and Eli Feldman. Shy Bird
has grown to three locations across the Boston area and is
known for its rotisserie chicken and house sauces. Brunch
customers would often face long wait times and delays for
one of its most popular locations near Fenway Park.
Feldman, who had never written a line of code,
photographed the kitchen, pulled sales and ticket data,
and gathered his cooks’ observations, then shared it all
with Claude.

The bottlenecks it found were hiding in plain sight: the
avocado puree that went on nearly every order sat out of reach,
while a pan of overnight oats — ordered a few times a morning
— held the best spot on the line. Feldman worked through a
redesign of the kitchen line with his cooks and they rebuilt the
stations together. Peak-hour service is now 60% faster. Fixing
their own restaurant convinced Holden and Feldman that the
same tools could help others. What began as Shy Bird’s in-
house tool has grown into Colette, an intelligence platform
now used by 60 restaurants across the country.

TLL
KBE

DESIGN GALLERY

Giving talented designers
time to create

KBF Design Gallery is a family-owned interior design and
remodeling firm in Orlando, Florida, specializing in custom
kitchen, bathroom, and whole-home renovations. When
Adam Vellequette and his sister Ashley took over the
business from their parents, they faced acommon problem
in the industry: talented designers buried in administrative
work. Using Claude Code and Claude Cowork, KBF built
custom tools for scheduling, design-to-construction
handoff validation, and contract scope writing - giving their
lead designer back nearly a quarter of her working year,
time she now spends on the design work that differentiates
the client experience. Since adopting Claude in 2025, a
team of only 3 designers has grown the firm to 70 designed
projects a year — and 32% growth in sales — leveraging the
tools KBF built with Claude.

“Data and information aren’t useful if you
don’t have time or money — what’s useful
is insight and action, and that’s what I
realized Claude could give us.”

Eli Feldman, Partner at Shy Bird

Results

Reduction in brunch ticket times,
to 12 minutes

60%+

60 Restaurants now use Colette, the
Claude-built platform that Shy Bird
owners built
Time for Shy Bird server to become a

6 months y

full-time back-end engineer at Colette

“Learning with Claude has been the
number one thing I rely on — it’s been
like having access to a level of
intelligence you never would have been
able to get in the same room with before.”

Adam Vellequette, Co-Owner at KBF Design Gallery

Results

Per year recovered for a single employee
— nearly a quarter of a working year

490 hrs

Per project cut from contract scope
writing

7 hrs

70 Projects designed annually with Al-
assisted scheduling, handoff validation,
and client communication