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(4 shopify

Customer since 2024

Embedding intelligence for millions
of merchants with Claude

Results

HTH Merchants served by Al
Millions 7
3x YoY increase in daily active

merchants using Sidekick (2026)

Employees using Claude Code
company-wide

7,500+

Background

Shopify powers commerce for millions of businesses
worldwide, from first-time entrepreneurs to enterprise
brands. The platform makes it simple for anyone to start,
run, and grow a business through online stores, brick-and-
mortar locations, and everything in between.

Impact

Shopify built Sidekick, its AI commerce assistant, to make
it easier for merchants of all sizes to get more done faster.
One of the models the company uses to power Sidekick is
Claude, thanks to its reliability and ability to reason through
complex merchant problems in a fraction of a second.
Sidekick brings that intelligence to millions of merchants,
helping them analyze their business, plan promotions, and
act on answers that once required an analyst. This helps
new merchants reach their first sale in days instead of
weeks. Merchants are leaning in: daily active merchants
using Sidekick more than tripled year over year, and nearly
half of all Shopify Flow automations created in the quarter
were built with Sidekick. Sidekick’s capabilities have grown
with each version of Claude, from Sonnet 3.5 through
Anthropic’s latest versions of Sonnet.

Claude has also changed how the team at Shopify builds.
Claude Code is available company-wide across more than
7,500 employees. Reaching for Claude has become a reflex
across the company: engineers and non-engineers alike

“Agents now work alongside people
on real problems, turning anyone
with an idea into a builder. Anthropic
is an important part of how we work
at Shopify, and how we build for the
millions of merchants we serve.”

Tobi Litke, Chief Executive Officer at Shopify

build sophisticated internal tools in minutes that used to
take days. “Everyone is way more efficient just from using
these models, not just in terms of coding but also content
creation, email writing, and countless other use cases,”
said Andrew McNamara, Vice-President of Applied ML
at Shopify.

Shopify is also an early access partner for Anthropic’s
frontier models, including Claude Fable 5. Shopify evaluates
these models in its internal test environments and helps
shape how they evolve before they ship.